May 24, 2024A property manager helps 30A homeowners find 30A property managers.
When seeking a new vacation rental property manager, it’s more than okay to ask plenty of questions. It shows you’re ready and committed.
Preparing interview questions in advance will not only streamline the process but will help you stay focused on the most relevant topics.
To help you out, Michael B. Emerick, co-founder of Oversee, an award-winning local vacation rental company, shares his top tips.
MICHAEL: Interviewing rental property managers isn’t easy because we tend to forget the most important questions. Or maybe you just don’t know. Well, no problem, this list will help!
Also, do some pre-interview groundwork. Conduct background research on potential managers and compile a list of key questions to ensure a productive meeting.
Get the answers you’re looking for by asking the right questions. There are more, but these are my favorites:
1
“What is your experience in managing vacation rentals?“
WHY IT MATTERS: Experience can indicate familiarity with market trends, and potential issues, and have efficient management practices. Look for a company with a proven track record in the vacation rental industry.
2
“How do you market vacation rentals?“
WHY IT MATTERS: Effective marketing is crucial to maximizing occupancy and revenue. Ask about their strategies for online listings, social media, SEO, and partnerships with online travel agencies.
3
“What is your fee structure?“
WHY IT MATTERS: Understanding all fees, including management fees, maintenance costs, and additional charges, helps you accurately compare companies. Make sure the fee structure is transparent and competitive.
4
“How do you handle maintenance and repairs?“
WHY IT MATTERS: Quick and efficient maintenance is essential for guest satisfaction and property upkeep. Ask about their process for routine maintenance, emergency repairs, and how costs are managed.
5
“What kind of insurance do you carry?“
WHY IT MATTERS: Make sure the company has adequate insurance to protect against liabilities, damages, and other risks associated with rental properties. This is crucial for financial protection.
‘I wish more homeowners were asking me these things.’
6
“How do you screen potential guests?“
WHY IT MATTERS: Proper screening can prevent issues with guests who might damage your property or violate rental policies. Ask about their criteria and process for vetting guests.
7
“What are your policies on guest communication and support?“
WHY IT MATTERS: Prompt and effective communication is key to a positive guest experience. Understand their approach to handling guest inquiries, complaints, and emergencies.
8
“What technology do you use to manage properties?“
WHY IT MATTERS: Modern property management software can streamline operations, improve booking efficiency, and enhance guest experience. Learn about the tools they use and how they benefit you as an owner.
9
“Is your company solvent?“
WHY IT MATTERS: Solvency refers to a company’s ability to meet its financial obligations. This requires responsible money management and smooth operations, ensuring all long-term debts are covered and monthly payments are made on time.
10
“What sets you apart from other property management companies in the area?“
WHY IT MATTERS: Knowing what makes them unique helps you find the best fit for your needs. It could be innovative practices, exceptional customer service, or specialized expertise that gives them an edge over the competition.
MICHAEL: Well, I hope this helps. There’s a lot more to talk about, so maybe we’ll continue this in a future blog. Basically, choosing the right property manager can greatly enhance your rental income. They free up your time by managing all the details, from late-night emergencies to difficult tenants. A good property manager also takes care of maintenance, minimizing risks while preserving your property’s value.
Okay, good luck to everybody. And happy interviewing!
Read the other parts of our behind the scenes interview on Oversee’s property management approach:
Behind The Scenes Interview Part 1
Behind The Scenes Interview Part 2
